Customer service and communication is atrocious

Dear Mr Bierman

Thank you for bringing your concern to our attention. We take all feedback seriously and appreciate you giving us the opportunity to address the matter.

We can confirm that one of our consultants has reached out to you and has worked to resolve the issue. Please let us know if there’s anything else we can assist you with or if you have any further concerns.
Your satisfaction is important to us, and we’re committed to ensuring that your experience with our services is positive.
Thank you once again for your understanding and patience.
Best regards,
Ninety One