Co,pliment on resolution

I filed this report on the 23 June 2021 SHOCKING SERVICE FROM NINETYONE I duplicated a payment which they refuse to refund after 4 months and after having given them all the fica documents.They just stopped communicating and I jave referred this to the Ombud.

RESULT : Subsequent to this report I received a number of interactions from Sumashen Govender (client services officer - NinetyOne) who very courtiously admitted and apologised for the errors and my frustration .He presented a plan on how he was going to address the errors made which I was happy with.All matters have been fully resolved on the 26th July to my satisfaction.I must compliment Sumashen for his mannerism and porfessionalism and an asset to NinetyOne.He is an asset to NinetyOne.He gave me his mobile number for any future assistance.Well done!? I cannot comment on what happened to the other employees who messed this up.