NJ
Neels J
1 reviews | Active since Jun 2015
08 Feb 2024, 11:18
Continuous poor service
I understand all institutions must have security loops you go through to log on to your account. On the last three occasions that I tried to log on to Ninety One I could not log on for some odd reason. Every time I have to spend an hour + on the phone with a very helpful Client Services Consultant to reset the security loops. I suspect that Ninety One is running a **** and my investments are no longer there. If any Investment Manager is reading this then leave your detail in the comments and I will contact you.
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Replies (2)0
Replies (2)
Ninety One's replyOfficial
08 Feb 2024, 12:12Dear Mr de Jager
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Ninety One's reply08 Feb 2024, 12:12
Official
Dear Mr de Jager
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Ninety One's replyOfficial
13 Feb 2024, 11:28Dear Mr de Jager
Thank you for contacting us,
I am writing to confirm that the matter you raised has been successfully resolved. Our team has taken the necessary steps to address the issue, and we are pleased to inform you that it has been sorted out to your satisfaction.
We understand the importance of promptly addressing any concerns that arise, and we appreciate your patience throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services and ensure your continued satisfaction.
Best regards,
Thank you for contacting us,
I am writing to confirm that the matter you raised has been successfully resolved. Our team has taken the necessary steps to address the issue, and we are pleased to inform you that it has been sorted out to your satisfaction.
We understand the importance of promptly addressing any concerns that arise, and we appreciate your patience throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services and ensure your continued satisfaction.
Best regards,
Ninety One's reply13 Feb 2024, 11:28
Official
Dear Mr de Jager
Thank you for contacting us,
I am writing to confirm that the matter you raised has been successfully resolved. Our team has taken the necessary steps to address the issue, and we are pleased to inform you that it has been sorted out to your satisfaction.
We understand the importance of promptly addressing any concerns that arise, and we appreciate your patience throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services and ensure your continued satisfaction.
Best regards,
Thank you for contacting us,
I am writing to confirm that the matter you raised has been successfully resolved. Our team has taken the necessary steps to address the issue, and we are pleased to inform you that it has been sorted out to your satisfaction.
We understand the importance of promptly addressing any concerns that arise, and we appreciate your patience throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services and ensure your continued satisfaction.
Best regards,