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Annelize U

1 reviews | Active since Jul 2023

15 Jul 2024, 07:38

Can't issue accurate tax directives

I would give less stars if i could! This is the second year in a row that my personal tax return is being rejected by SARS because of incorrect tax directive information issued by Ninetyone Investments. This is extremely frustrating and the continuous back and forth requests to resolve something that should have been done correctly in the first place is beyond frustrating

0
Replies (5)
Ninety One
Ninety One's reply15 Jul 2024, 12:51
Official
Dear Mrs Uys 

Thank you for contacting Ninety One.

We acknowledge receipt of your complaint.

Rest assured, we take your concerns seriously, and our team is currently investigating the matter to resolve it as quickly as possible. We aim to provide you with a satisfactory resolution, one of our specialist consultant will contact you to discuss and assist with the matter. 

Thank you for bringing this to our attention. Should you have any further questions or concerns, please do not hesitate to contact us at ***.
Regards,
Ninety One
Ninety One
Ninety One's reply16 Jul 2024, 08:32
Official
Dear Mrs Uys 
 Unfortunately, we were not successful in reaching you and would appreciate an opportunity to engage with you to resolve any service issues that you may have experienced.  
 
 Please contact us at your most convenient time.

Our dedicated service team is available weekdays between 8am & 5pm on ***/100.

Regards 
Ninety One 

AU
Annelize U's update19 Jul 2024, 11:23
Reviewer Update
You tried calling once, while i was in a meeting and unable to take a call, then came on here and considered the matter closed. I called back and spoke to a consultant since there is no possible way to reach the person who phoned me because no details or references were left - not a very good effort.
I contacted client services by email on 15/07/2024, and made a phone call on 16/07/2024. I was advised on 18/07/2024 that this has been handed over to the tax team and will take 5 - 8 business days to resolve.
This is very poor service considering I made NinetyOne aware of this error in July 2023 already and they only half fixed the problem.
AU
Annelize U's update01 Aug 2024, 08:23
Reviewer Update
I have received amazing support from Sherol, who phoned me regularly to keep me updated on the progress, even if it was just to touch base before the weekend to say that the matter has not been resolved but has been escalated. Even after the correction was made by NinetyOne, she continued to call me to ensure my tax submission went smoothly.
My dealings with NinetyONe has not left me impressed but the support form Sherol exceeded my expectations! Sherol is an asset to the team and if i could rate her i would give her all the stars. Sherol has singlehandedly redeemed my entire experience with NintyOne

Ninety One
Ninety One's reply02 Aug 2024, 18:01
Official
Dear Mrs Uys   
  
 We are pleased to hear of your positive service experience and appreciate you taking the time to provide the feedback.   
  
 Sherol has been informed of this compliment and is humbled by your kind words.    
  
  Regards 
  Ninety One