Bad bad customer service

The worst customer service ever. I sent documents in to the clientservice email address on 23 May 2025, I have phoned 3 times, each call lasting 30min or more. Just to update details on a Trust. Each time the answer is just to wait and they will get back to me. even though they email response says 24h-48h, no one gets back to you. The last agent I spoke to today did not even know how a trust works and what the documenst are that you get from the Master to show that the tust is registered. Seems like since they split from Investec their customer service went down the drain. Never had any of these issues when they were still part of Investec. Never referring a client to Ninety One