Awful website and service

I redeemed my Investec rewards against my unit trust twice this year but I don't see it reflecting on either the monthly statement from my broker or the quarterly statements from Ninety-One. So the logical thought was to log in to my account on their website and try and find some other form of detailed transaction history. After battling for two days to get my account activated on the website I was finally able to log in only to find I can still not see if it has been app****. Calls are unanswered and/or dropped. Horrific service. I am selling my Ninety-One shares in protest as soon as I can.