APPALLING, DISGUSTING SERVICE, COMMUNICATIONS, PROCESSING

If it were possible to put negative stars, Ninety One would get all 5, if not more. Absolutely ********** service, appalling levels of communication, horrific attention to detail, absolutely sub-par abilities, time-wasting, and I don’t know what else I could possibly add to share the worst experience in relation to closure and disinvestment of a trust issue that has been shifted from person to person with absolutely no feedback, updates or even more than just one mere phone call to let me know that the matter will have to wait until the start of a new week. After having been into the offices two weeks after submitting all requirements only to find out nothing was processed and further resubmitted etc, and again another week has passed wherein absolutely jack **** has been done. After requesting an internal complaint be submitted, no feedback on that was given. Also after being in the offices after requesting that the consultant bring her manager into the meeting, as well as an urgent escalation request, nothing has been done since initial contact on 10 November 2022. The first contact for this matter has again been on hold since July 2021. Ninety one would be far better off if they were to completely disinvest all clients and shut their doors, maybe the level of service would increase should that be the case.