Excellent customer service

I recently purchased a Nine West handbag at Edgars. After about 2-3 months the straps started peeling off and started fraying. The finish on the bag also started cracking.<br> <br> Contacted Edgars but they couldn't return it without proof of purchase. Tried to contact Nine West (which wasn't easy- they don't have customer service details readily available on their website or Facebook page).<br> <br> After Tweeting them they sent me a direct message with details of who to contact. I sent an email to Corinne to which she rep**** in almost no time. We emailed back and forth a few times and it was sorted. She was helpful and understanding, never accusing me of not taking care of the bag etc. (as many companies do when you complain about the quality of a product)<br> <br> Compliments to Corinne for the excellent service! I hope her managers/ higher ups know what a gem of an employee they have in her! Keep up the good work! Service like this is what gets customers to return to a brand again and again!