1 reviews | Active since Mar 2009

08 Jun 2019, 19:43

Sies, Nikon.

I was very angry today to discover that you had closed down your Cape Town facility without even the courtesy of letting me as a regular Nikon customer know.

Worse, I had just driven 50 km to have my camera image sensors cleaned - only to discover that I had wasted my valuable time and the cost of the journey.

Indeed, I had taken the trouble to phone ahead to ascertain whether the facility was indeed open. The staff who answered my call assured me that it was - without taking the trouble to enquire where I was calling from.

I am an extremely angry and frustrated customer, going away on an overseas trip without the privilege of having my sensors cleaned, and having wasted valuable time and expensive fuel.

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Replies (1)
Nikon
Nikon's reply12 Jun 2019, 11:51
Official
Please accept our sincere apologies for the inconvenience caused.  We've centralised our business operations at our Centurion branch, and as a result, the Cape Town office was closed on 30 April 2019. Kindly note that we've contacted you per email to assist with your sensor cleaning requirement.