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An extremely simple service request - JOB ********** - that should literally take 5 minutes to do has taken this bunch 4 days not to do. The level of service is shocking. Talk about incompetence - you'd have to look quite hard to find less competent service than the Nikon "support" at Premiium Group in Midrand
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Nikon's replyOfficial
12 Jun 2019, 12:02Dear A., our technician went out of his way to find possible solutions to repair your device. It definitely took longer than anticipated & you were updated. We acknowledge & take responsibility whenever we're wrong, however, we disagree with your comments & will be in contact to resolve the matter.
Best regards,
Nikon's reply12 Jun 2019, 12:02
Official
Dear A., our technician went out of his way to find possible solutions to repair your device. It definitely took longer than anticipated & you were updated. We acknowledge & take responsibility whenever we're wrong, however, we disagree with your comments & will be in contact to resolve the matter.
Best regards,
's updateReviewer Update
12 Jun 2019, 12:38In this case my understanding was that the item needed a simple firmware update. I can do this myself but the item did not register on my Nikon Z 7. It has since transpired that the devices itself is faulty so no firmware update could be done on any Nikon camera. So, whilst disappointed that no effort was made to repair the device, my initial rating was unfair so I will try to update it to 5 stars.
's update12 Jun 2019, 12:38
Reviewer Update
In this case my understanding was that the item needed a simple firmware update. I can do this myself but the item did not register on my Nikon Z 7. It has since transpired that the devices itself is faulty so no firmware update could be done on any Nikon camera. So, whilst disappointed that no effort was made to repair the device, my initial rating was unfair so I will try to update it to 5 stars.