Absolutely disgusting services (ZA)

<p>I have been using Nikon products for about 10years and I am very satisfied with the quality.</p> <p>The service however of the office in Cape Town, South Africa is absolutely terible!</p> <p>I have brought my camera D7100 in to be fixed at the beginning of March and have been having several issues with the staff:</p> <p>&nbsp;</p> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;"> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">1. They have invoiced me for the wrong repair and changed it only when I started investigating more (an apology and explanation of the error would have been nice).</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">2. I had to ask them 3 times what was wrong with the camera before paying the deposit until they actually explained.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">3. They&nbsp;are unreliable and fail at keeping the customer informed.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">4. When they had to order some parts which would take 3-6 weeks and I went to pick up my camera for that period, the camera was actually working and they couldn't understand why - How can I still pay for a repair when obviously the staff in charge with that admit they do not know what is wrong with the camera?</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">5. The 3-6 weeks turned into 8. And no, they didn't bother to inform me.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">6. After the parts have finally arrived, I still have to wait 2 more weeks to be 'booked' in although I have payed the deposit for the repair months ago.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">7. Replys usually take a few days and the staff does not have the initiative to call the customers for urgent matters.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">As mentioned, I am happy with the products but the service is absolutely despicable. I haven't seen such a lack of knowledge and courtasy towards customers in a long time and definetely didn't expect it from such a good brand.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">&nbsp;</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px;">Complaining to them didn't change their attitude, so I am writing here in the hope that some action will be taken.</div> </div>