Staff *****ing from customers

On the 26th of July I went to Eastpoint Nike factory to do shopping, I saw a tracksuit that I liked only to find out there’s only large , so I asked one lady that works there to check if they have small or medium, she said they don’t have, I asked her to check other branches I don’t mind driving there, she said they might not have it so her colleague asked her to check anyway, she said you can do it yourself I stood there puzzled, then the colleague that was willing to help asked me to wait she’s going to call Woodmead branch

After few minutes she came back telling me the supervisor/ manager is busy on the phone I will have to use my phone, I gave her , she called. The lady that answered is her friend so in the process they are catching up using my airtime , so she didn’t get the size for me. So I had to fit large and see if I can manage it. Then there was a cleaner that was super friendly and all over me .

I went to the fitting room, all my personal belongings were on the floor as I was taking off my pants my car key fell, the cleaner told me she’s hearing a sound of something falling I told her it’s my car key I’ll pick it up when I’m done.

After fitting I took everything on the floor I didn’t notice the key was no longer there, I only noticed when I was paying. I quickly rushed to the fitting room only to find out it’s gone. I asked them to please check the cameras while I rush to the car to check if it’s safe. I asked them to give me a number to call them while I’m checking my car and I gave them my number so they can contact me if they found it.

After 25 minutes I called the store to check if there’s any information regarding my key they told me nothing.

The supervisor/manager Dion called me and said the was a guy that went to the fitting room after me and he left the shop already. I asked her to call the center management to check the guy on camera and advise them about the matter hence I’m going to need them for paperwork when the tow truck comes, she told me she’s busy she can’t help. I begged her she refused . So I called one of the car guards to help me.

The next day I went to the offices of Eastpoint I asked them to view the footage they gladly assisted me.

It shows two of the Nike factory staff members taking turns going to the parking pressing something and looking around.

When I went to Nike factory they refused to show me the footage, but the supervisor on duty can show me a clip from his phone, i had to take what they were giving me. He said he can only show it to me if I have a case number.

The next day 28th I went to open a case , got case number and everything. When I got there they refused to show me the footage they only allowed SAPS to go inn , I asked them to allow the security guy from center management , they eventually agreed.

During the whole process I kept on asking for an email address for area manager they kept on dodging that question, on the 29 I called and asked to talk to the person in charge, They called Dion , I asked her for numbers or email, she said she will email him/her then she will cc me then we agreed on that.

After some time she called back giving me a number to call ( customer service) I told her I did that already

She boldly said “ you are lying “ I was shocked, I asked her repeatedly “what am I lying about “ she refused to give me email or phone numbers.

I really don’t know what she’s hiding

Dion ***

Please help me get my key from Nike factory staff members

Z P Mthombeni ***