Poor Service by nike SA

I placed an order on 27 November 2025 with an expected delivery date of 7 December 2025. On 2 December, after not receiving any update, I contacted an agent via your website to follow up on the order.

After waiting for over an hour on the chat, I was informed that the order could not be fulfilled. The agent then stated that the order would be cancelled, proceeded to cancel it, and immediately ended the chat without any further explanation or assistance.

This experience is extremely disappointing and reflects poor customer service. It is unacceptable that customers are allowed to place orders for items that are not available. Even more concerning is the lack of communication throughout the process. Had I not followed up myself, no action would have been taken.

I expect a clear explanation for this failure, as well as confirmation of the cancellation and details regarding any refunds due. This level of service does not meet reasonable customer expectations.