Poor customer service

I went to Nike Menlyn shopping centre store today to return a shirt dress that does not fit . The lady that was assisting me , who was wearing a short blonde wig gave me an attitude from the word go , I did not mind her not greeting me and her just starting at me waiting for me to tell her what I had come to do. After telling her I would like to get a refund she asked if I had the card I used to swipe yesterday , I said yes and took out the card.

Then she did whatever she was doing to “process the refund” then took my card and inserted it in the pos machine . Next thing she says they don’t have cash in store so they can’t process the refund because my “card does not accept the refund” . In my frustration I said … it’s an inconvenience.

The lady responded and said it’s not their fault that my card does not accept the refund . No apology , nothing . The lady was so rude , mind you the reason I went there today (day after I bought that dress) is because I had time today and they don’t do refunds after 14 days. As if that was not enough … I asked the lady when they’d have cash , she said “I don’t know sisi” , did I mention their policy is that you can’t get a refund after 14 days ??? And all I got was she does not know when they would have cash?????? I was so upset when I left the store and she did not care . All she did was take my name and number … I even had to ask if I was gonna be given proof ? The supervisor /manager or whatever position he holds in that store just said to me “take the dress with you and the receipt” … he was standing next to the lady the whole time , he witnessed the attitude the lady gave me and it was business as usual for him . Can I just say I am a fan of the Nike brand but after today , I will never buy any Nike brands after the appalling, poor , terrible customer service I got . Now I have to ensure I drive back from Atteridgeville to Menlyn , use my own petrol and time to go and get the refund they could have processed today ????? I am so upset !!!!! I WANT MY REFUND!!!!! Now I have to ask to knock off a bit early just so I can go back to the store ???? The service I got at that store today is sickening and totally unacceptable !!!

Train your staff properly , educate them about customer service. No one forced them to take that job oh I would hoe not , because that is the impression I got !