POOR CUSTOMER SERVICE -closing doors before closing time!

I am extremely disgusted by how the security staff are trained at stallion security/Nike as i was denied access into the Nike factory store Access Park Bellville today at 16:50 by the security guard called Mr. Nyati who claimed that the closing hours of the store is at 16:30 when the signage clearly state operating hours 9am to 5pm.

Mr. Nyati the security guard clearly stated that the doors are shut at 16:30 as the staff still has things to do after my debate that i was in time before 5pm! Either his getting instruction from the Nike staff to shut the doors early and chase away the customers or the website and signage is incorrect.

I also called one of the Nike stores early the day to confirm this before driving from my home which is situated in Cape Town CBD as i knock off at 16:00 which also confirmed that Nike factory in Bellville closes at 17:00, I drove all the way wasting my fuel to be told a lie that the store closes at 16:30.

If this ********* behavior is being encouraged at the Nike store, this really speaks to the values and how staff are trained.

This is such a disappointment as i drove all the way and could not get the gift i needed to for my daughter's birthday due to Nike access park Bellville!

For a security company to portray such values are pathetic, they are there to protect but clearly they do not care but turn away customer with their ********* behavior! He did not even suggest to call the manager as this is all planned on a daily basis to close the doors early.

This is a disgrace and horrifying customer service!