Poor customer service and poor customer support

Good day,

I am deeply appalled by the lack of attention or customer service that I have been requesting from Nike South Africa. I have been to your offices, I have been informed to submit a formal request for an appointment via email regarding my issue that requires either customer service or someone senior in the company.

However, this is where I have been patient enough to wait almost two weeks with no response and I am disgusted in how I am being treated by my two emails I've sent being completely ignored with no effort at a response from Nike Head Office SA.

I am simply asking for an appointment to have someone assist me in getting my problem resolved and I can go back to enjoying my product that I bought from Nike.

As I have been a very loyal and supportive client to Nike over the years. Which is why I am upset about this situation. As this is my first problem I've ever had and my words have gone unanswered.

Kind regards,