Poor customer service

I have been supporting Nike and training in their clothing for as long as i can remember. I wear Nike like I am an ambassador for them! But what they have done to me TODAY is unforgivable! I went to the store in Mall of Africa (20/01/2022)to purchase few things and noticed that one of the tights did not fit me to the level of my satisfaction, i returned it on the 23/01/2022, it was acceptable as it was not worn and had a tag on it. I was then told that the money would reflect in my account in few days, but a week went pass by without, I then went back to the shop to enquire, this is now on the 30th (after 7 days), the lady by the name of Buhle assisted me, took my phone numbers to call me the following day or so after supposedly having had to call to STD bank. Another week has lapsed, no money in my account, no follow up phone call from Buhle or anyone. I went back to the store AGAIN( 06 February), as when I call on the phone, it goes unanswered! This Buhle lady came from the back, eyes red, with sleep crust still on her eyes (omg) only to tell me, she will follow up again with STD bank and will call me again the following day!

I have never been so disappointed by such a big brand that i love so much! incompetency of your people is inconveniencing us big time as some of us, we need to draw our budgets and plan accordingly. Now Buhle called mall security to throw me out of the shop as I was insisting that they give me my money, ("she literally said, I want this lady out of my shop now"!) as it has been 2 weeks already, or give me back my tights as i already paid for them, i will sell it at a lesser price somewhere so i can get my money back! Yes i threatened to take a pair of shoes or any item that i can sell to make up for my money as my children didn't have electricity, banking on the refund, little did I know that people are this *********** in a retail space!!!!!! Buhle told me that "ka nnyela" ( i am ****ting/ ****ing) in our exchanges, without noticing my frustrations as a woman who only needed her money back to make the ends meet! Had she done her job, I wouldn't have found myself in that vulnerable situation but she failed! She never followed up with me as promised. The security guy himself confirmed that, there is nothing he will speak to the young woman as she is still drunk or hungover, she lowered her musk at some point during our exchanges, and that explained why she had crusty eyes. She probably got irritated as i might have disturbed her from her hungover nap, disgusting! The security guy took my number in a hope to follow this up for me with a man he knows to be a manager of that store, the following day, while a whole Buhle doesn't know what feedback means to a customer, doesn't understand relationship building, but I guess losing one customer for her is just a drop in an ocean! Now I cant express my level of disappointment, the hurt and the humiliation of calling security for me, for just wanting what is mine. IT IS VERY WRONG. IT IS DISAPOINTING. I WAS HUMILIATED!. I WAS SERVED BY A DRUNK WOMAN WHO DID NOT CARE! I WAS SERVED BY A WOMAN WHO USED VULGAR WHILE TALKING TO ME! VERY VERY SAD!