Pathetic Service from Nike SA

I would really love to know how such a reputable brand can offer such awful service. I placed an order on the 3rd November for 2 items that are not stocked at none of the Nike stores. It is only available online. I paid a shipping fee of R250 so naturally I expected fast shipping and also noted that the ETA was between the 8th to 20th November which I found to be reasonable. Today is the 26th and no delivery, tracking information was last updated on 17th and it appears my package was sent from Netherlands? Considering I ordered it from SA and ita not available in store, there was no communication to inform me that the products were going to come from outside of SA. I contacted Nike twice but they were off no help whatsoever! I am honestly dumbstruck as to what to do next since they obviously dont have customers best interests..