Nike.com - waste of time and money

This is actually to do with the Nike.com order that I place at the beginning of November. When I followed up with the order on the 15th of November, I was advised that they would email me the status within 5 business days. I followed up with a phone call 2 days later and no further feedback. I followed up on their online chat and I was advised that the order was "stuck" and there's been no further movement since the 4th of November. Basically, there's nothing they can do about it and I was expected to receive my shoes by today and no-one can tell me any further updates on the situation.

You'd think they would have a system in place to flag an order the moment there's no movement on it, but it appears there's nothing of the sort in place.

And it's not "COVID" related issues, as a friend of mine ordered the same shoes about 2 months back and received them within 2 weeks!

I needed the shoes for this weekend and I actually cannot believe this shocking service from Nike.com. I expected better from an international company!