NIKE SPRINGFIELD - SELLING DEFECT & REFUSE ACCOUNTABILITY-

<p>I bought PrimeHYPE Nike in October for my son. Unfortunately he met with a car accident the night before KZN trials and was medically booked off the field for three months due to injuries sustained at the crash</p> <p>He then could not use his basketball shoes until January when he went back on the field. These shoes have since torn from the sole and when I returned them to Springfield Brendon Smith (the brand manager) tells me that the Prime Hype is ONLY made for indoor basketball and I should have returned them the minute they started to tear from the soul. Now here is a man who expects me to examine my son's shoes after every match just in case there is a defect. Why were we not advised of this at point of sale? Since when is basketball ONLY an indoor sport? He then refers me to your terms and conditions that guarantee a 6 months period. He could not explain these conditions where I am to examine the shoe & to return immediately when I suspect a defect. He implies (in front of a very long queue with customers now starring at me) that I am lying about the shoe not being used, so I have attached the doctor's report to prove the injuries sustained at the accident scene from the car crash. As he kept on saying this shoe can never not been used.</p> <p>Then comes Shaun Redlinghys who has one look at the shoes and dismisses the fact that it was used on the basketball field!!!!! Did I buy basketball shoes for what! Soccer, running or modern dance!!! So I took the liberty of taking his name & Brandon's , then only did he decide to take the pictures and refer the matter??? I cannot believe the humiliation I had to endure between these two gentlemen who are the expert in examining the shoe and refuse point blank to have the shoe tested. He Implies that I am lying about where and when the shoe had been used & how. I did not come to Nike to waste their time nor did I have any intention on mine being wasted. So I walked in to Adidas next door & bought a new pair so that my son can carry on with his sport and not be limited in to an indoor court. I have been a loyal customer to this very store since my son started playing basketball in primary. He is now almost at professional level for KZN. I could prove this as he still has his practice shoe bought from the very store (as we have been for years buying his sports gear from them) just over a year ago & hasn't been torn! This pair is clearly a defect & Nike refuses accountability!</p> <p> </p> <p>I am not only disappointed at the level of service received or lack thereof, am shocked at the quality of a brand I had trusted for years. NEVER AGAIN!</p>