NIKE PUTRID PATHETIC SERVICE !!!!!!!!!!!!!

I purchased the Nike Air Max from the Totalsports at N1 city and the quality of the product is weak. The Air Max was purchased at the end of December 2018 and when walking with these Nikes the air bubble popped, the issue I have though is that I spoke to the Nike representative on the 25th of March 2019 who then advised that the shoe is still under warranty and that I should email there consumer services, which I did, on the 2nd of April I still haven’t heard anything from them, I spoke to the rep again and he gave me the name of a person who I could then email directly which I did, on the 5th of April I called him again and said that he spoke to this particular person and would then follow up with him. It’s the 9th of April and up until today have heard absolutely nothing with regards to the issue or the way forward. I thought Nike was this big reputable company that put their customer service high on their priority list or do they like many companies out there only reserve excellent service to celebrities, athletes or famous people who endorse their company and they in turn forget about the little guy who also support them. I am truly gobsmacked by the putrid and pathetic service or shall I say lack of service I have received from Nike.