NIKE disappointed in customer service

I bought Nike shoes at Nike shop, Mamilla Mall, Jerusalem in Sept last year 2019. I wear them very casually, don't run or train in them...and I noticed last week that the front end fabric is tearing on both shoes. I paid good money for theses shoes & would expect Nike quality to last much longer. I was very disappointed & contacted Nike SA to try exchange the shoes for another pair. I spoke to Nike here in SA and their response was: For this, first option that we have is to contact the store where the order was placed so that they can check on their return, refund or exchange policy. Because on our end, we can only process returns for orders that were placed online at Nike.com. Nike stores and Nike.com works separately that is why we have different policies. I was hoping that Nike SA will be keen to upkeep the brand image and would offer to go the extra mile to help me resolve this complaint locally in SA [being large international company]. I was basically told to talk to the Nike shop in Jerusalem directly, sorry. Very disappointed.