Nike are a bunch of *******

Absolutely horrific customer service from such a massive company. Placed an order on 08/02/2025 for a pair of football boots. Money was deducted, and order confirmation received. The expected arrival was 25/02/2025. Checked the order status and tracking continually and it never updated, just kept saying “order confirmed”. Fast forward to today, and the boots still haven’t been delivered. I tried calling their help center, which supposedly opens at 10am according to the website, and the line says they are unavailable. I then used the chat feature and this is where the real kick comes in:

Chat center agent tells me that my order was actually not successful due to no stock, and that they would ONLY NOW refund me as the order can’t be fulfilled. My question is, if I didn’t reach out, when was I going to be refunded? It’s now 18 days since I placed the order and no one in that time reached out to tell me the order could not be fulfilled?

What a hopeless bunch of *********** *******. I will much rather take my business to Adidas, I’ve received much better service from them over the years. And to think this was my first pair of Nike boots. Stay far away from Nike.