Johanna's little power trip

I walked into the Nike store in fourways mall earlier today to be greeted by a very a sullen shop assistant that was not helpful at all. My friend's daughter chose a bag which I then wanted to purchase. Johanna (the store manager) could not go through the effort to greet me or be friendly. I put my card pin in and took my card put as the transaction was finished. She then nearly had a fit because how can I decide to pull out my card. I asked her if we have a problem to which she becane aggressive and said that now she has to redo the transaction. I then told her that I have an sms on my phone stating the transaction went through. She decided to at that time take a phone call and rudely informed me that my money will be refunded later. Johanna is a far cry from a capable store manager and if I were Nike I would have shown her the door immediately. My advice to her was to work on her friendliness. Not only is she a bad representative for Nike, but also for Fourways Mall. Well done Johanna. Amazing example you are. Remember in service there are only 2 rules, 1 the customer is always right and 2 the customer is always right. No more Nike for me ever again.