False advertising misleads consumers

I'm so appalled by the service received from their \customer service\" division form Nikey SA, not satisfactory at all. The consultant I dealt with(Quinton Vorseter) was no way helpful and very flippant about everything.I bought my son a pair of nikes in December 2015, 2 weeks later it broke. I took it back to the store of much a back and fourth and many arguments, the shoes was eventually changed. Then a month after that it happens again. I try to glue the shoe, and the glue just puls loose. I call Nikey, speak to Quinton Vorster, who tells me without asking pictures, how old my son is, is he active, nothing, implies my son probably went around trashing the shoes. and thats just probably wear and tear and is no fault of Nikey because its not a manufacturing fault and because the shoe has been changed twice it must be my son.Then he flippantly tells me when i ask who he reports too, sarcastically tells me she sits next to him and i can go and report his bad service if i wish.im totally disgusted, this brand became so big with the help of their customers that they clearly do not care about.i work hard for my money and cant afford to buy a pair of takkies of R1000 every 2nd mnth "