false advertising and theft by nike

Subject: Formal Complaint – Non-Delivery of Order G***: Allegation of False Advertising and Breach of Consumer Trust To Whom It May Concern, I am writing to formally lodge a complaint regarding order G***, placed on 13 May 2025 through Nike’s official platform, for a pair of Air Jordan 1 Mid Women’s Shoes (UK 6) valued at R 2,149.99. As of today, over three weeks later, the order has not been delivered. More concerning is Nike’s complete failure to proactively notify me of any issues. I only became aware of a problem after I initiated contact via the Nike chat platform on 6 June 2025. Let me be clear: • I placed this order in advance as a birthday gift for 15 June 2025, leaving ample time for delivery. • I have not received any shipping updates, tracking details, or communication to explain the delay. • I was not informed of any stock issues, courier mishandling, or processing delays — only offered a refund with no context or accountability. • When I requested escalation, I was told, vaguely, that my concern would be "passed on to the team" — with no ticket number, timeline, or assurance of follow-up. • I explicitly asked to be included in that correspondence — this request was completely ignored. I want to be clear that I would have understood if there had been a genuine stock issue, a logistics error, or even a supplier delay. These things happen. But what is unacceptable is Nike's repeated effort to dismiss the matter by simply offering a refund, without ever acknowledging why the order failed. Worse, after I declined the refund and requested more clarity, I was met with condescending repetition — as though declining the refund was unreasonable. This experience has left me with the impression that Nike: • Advertised a product it could not deliver (false advertising), • Took payment and failed to fulfil the order without due communication (breach of contract), • Attempted to downplay its failure with generic chatbot-style responses (negligent service), • Ignored a legitimate escalation request, offering no verifiable tracking, case number, or assurance of resolution (lack of transparency and accountability).

I am now awaiting urgent resolution, specifically: The delivery of the shoes I ordered, as soon as possible. A simple refund, in light of the circumstances, will not suffice Nike’s handling of this issue so far has not only been dismissive — it has eroded my confidence in the brand. I sincerely hope this complaint will be taken seriously.