Failure of Service, charged but no order received by Nike.com

I am scratching my head on this. NIke.com of all people. You guys charge R250 for delivery unless the order is over R4000. I made an order the 26th November, I was charged (debited) on the 30th November. I was told the package would arrive between the 1st and 6th December. Today is the 10th. No communications from Nike.com. Infact they told me I can contact the shipping/delivery people (Aramex). I called and emailed them only to be told the package remains in Amsterdam and they dont know when it will be sent to Cape Town. I contacted Nike.com again today and was given this reference: 181 ********** 13.

No one has the slightest idea why the package tracking was last updated on the 30th November and still says it was received in Amsterdam. Almost as if it was ******. Nike.com has already charged me and upon chatting to agent Ria, she basically cut the chat after I asked several questions. Thats poor, poor service.