Exchange of global brand

Good day,

I bought a pair of Nike shoes for my son on a recent visit to New York at the 5th Avenue store. I was unsure of sizing, and they assured me that because Nike is global, I would be able to exchange the shoes in South Africa at a Nike store should there be a size issue (I would not have purchased without this option, knowing the size could be an issue – and did make the purchase trusting the global brand will be able to exchange and deliver the service).

The shoes are true to small, and I’ve been to both the Nike Concept Store in Menlyn Mall and the Nike Factory Outlet in Atterbury Value Mart today; both could not assist me and referred me to the other. I have also tried calling your South African Call centre with no success; they either dropped the call or said they would email me, but I have received no email yet. I would appreciate it if you could revert to me with a possible solution. I am willing to exchange for other models/styles of shoes if this specific shoe is unavailable in South Africa.