do not buy NIKE
Please be careful and don't get confused by the brand Nike I paid R3000 for a pair of joyride shoes in August last year the shoe is fallen apart now that I complained i saw the true color of the brand Nike they hide behind email they took from the beginning of June till today to respond to my complaint and tell me that the guarantee is only 6 months and the closer due Corona doesn't matter also they all still working from home. to top it all up it is interesting to know that the Nike shop in Eastgate is not even a part of Nike south Africa head office how comforting is that? and if this is not enough here are the email sent and received Important Information from Nike.com Inbox x
Nike Assist <***> Tue, Jun 2, 9:19 PM to ***
NIKE Hi Gershon,
Good day, I hope this correspondence finds you well.
This is a follow up email regarding your concern about your item that has manufacturing defect. We are really sorry for what you experience of the quality of our product. No worries, here is what we can do.
Upon checking that you bought the item to East Gate Shop which one of our authorize retailers. I listed below on how you can return the item.
Kindly contact the East Gate Shop regarding of what you have experience with the product. If you already contacted them, you may also reach us by replying to this email and provide to us in what country you bought the item. So we can provide the right contact information to further assist you. Thank you for your kind consideration and we will glad to wait for your response.
Sincerely,
Team Nike
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Gershon Bachrach <***> Thu, Jun 4, 1:56 PM to Nike
Hi I Bought my shoes at your Eastgate Nike shop in Johannesburg South Africa. But because I safer from high blood pressure and diabetics 2 and I’m over weight I’m a high risk if I get infected with the corona so I ask if you can please send someone to my house at 51 Bradfield Dr Fairmount ext 2 Johannesburg resolve the issue and bring me back a new pair of shoes Thanking you Gershon Bachrach I have my sleep and I can give them a copy when they come to collect the defective shoes
Sent from my iPhone
Gershon Bachrach <***> Mon, Sep 7, 12:26 PM (7 days ago) to Nike
Hi and good day to you Gershon here Iv just left my shoes at your Nike shop in Eastgate shopping center in Johannesburg your urgent attention will be appreciated Thanking you Gershon Bachrach ***
Sent from my iPhone
On 02 Jun 2020, at 21:19, Nike Assist <***> wrote:
Gershon Bachrach <***> Mon, Sep 7, 12:26 PM (7 days ago) to Nike
Hi and good day to you Gershon here Iv just left my shoes at your Nike shop in Eastgate shopping center in Johannesburg your urgent attention will be appreciated Thanking you Gershon Bachrach ***
Sent from my iPhone and today I finaly got their replay Joyride return Inbox x
A.ConZA *** via nike.onmicrosoft.com 2:04 PM (2 hours ago) to ***, amith.rugbeer
Good Day Gershon,
According to Nike policy, the warranty period for replacement of defective product is 6 months from the date of purchase. This is in line with the Consumer Protection Act. Due to this reason, your shoes unfortunately will not be replaced.
Should you have further queries, please contact Amith who is cc'd on this email. The Consumer Goods and Service Ombudsmen can also be contacted should you require further clarification on the Consumer Protection Act.
Kind Regards, Nike SA Consumer Services Team note no phone numbers no names your money is gone and you got nothing for it by cheep shoes they last the same and cost much much less