Disappointing for a big brand like NIKE

I order an item at Nike but it was only available online and paid the delivery fee. They gave me a period of between 12-21 to deliver. Today it's the 22 and they expect me to continue to follow with ARAMEX the delivery company that doesn't offer assistance. Call center you'll call until you run out of airtime. Now they requesting an extension of 3 days and offering a lousy 20%discount on next purchase that expires in a few days like I'll order from them again.