Delivery that doesn't deliver

I ordered a pair of Nikes on the nike.com on the 13th of December 2024. The expected due date was the 30th of December 2024. When I purchased the sneakers I received a confirmation email. The day before the expected delivery I spoke to one of there agents and they informed me that the order was on track for the delivery. Today I called the customer center and they said that the warehouse didn't receive my order and they have to cancel it. This was extremely frustrating. This item is meant to be a birthday gift and now I have to wait 4 business days for the refund. I don't even have time to re order another sneaker because the delivery takes so long.

If I didn't call the Call center I would have never know that my order was in fact not on the way even though I was informed by 3 agents previously that it's on track for delivery