Delay of shipping

On the 26th of November 2018, I purchased 4 sneakers from Nike Stores online. And I received the email, containing that my order will be shipped to my physical address from the 1st of to the 7th of December 2018. From Aramex , so today I decided to call them and track my shipment because tomorrow is the last day. Only to find out that, my order is still in Netherlands. And I received an email from Nike on the 30th of November 2018 that my order has been shipped to South Africa. When I call them today, they said ,they do not know about their logistics issues. I mean really? Totally disappointed in them.