Complete Failure of a Company

I am extremely disappointed with the service I received from Nike. I placed order on 27 November 2025. After the sizes were shown as available online, the order was confirmed and even scheduled for delivery today 11 December 2025. Then, without ANY communication, if i had not check, the order suddenly became inactive and I called in and was told the sneakers are “out of stock.”

How is it possible that an item shown as available, paid for, and confirmed for delivery can just disappear from the system with no notice at all? This is beyond unacceptable—especially right before Christmas.

My wife and daughter planned their Christmas outfits around these sneakers. This last-minute cancellation has caused unnecessary disappointment and stress, all because Nike couldn’t keep customers informed or manage their own stock.

To make matters worse, Nike now expects me to wait ten business days—which means next year—for a refund. So not only do we not have the sneakers for Christmas, but the money is also locked up long past the holidays, leaving us unable to reorder anything in time.

I was given a promo, valid until 2026, but it does not match the original discount I received. It does not even begin to compensate for the inconvenience, poor communication, and the emotional impact on my family.

This experience has shown a shocking lack of reliability, transparency, and customer care. For a global brand of Nike’s size, this level of service is simply unacceptable.