Bad Return Service

I have bought a pair of Nike running shoes from the SA online store. Once delivered, the shoes was a bit small. I contacted Nike and an email was send on 30/11/2017 that they have received my return request and will collect.

Pick-up date was scheduled for the 05/12/2017. On the 5th, it was never collected. I again contacted them and informed them that the package has not been picked up. I received another email that the new collection date is scheduled for the 12/12/2017. Again, no collection was made on the 12th and I contacted Nike AGAIN!

The response I got is that they will escalate the matter and someone will contact me. After that I have received another email stating that Nike will contact me regarding the matter but since that no communication again.

If this caries on I will soon be out of the return time frame and I will then not be refunded. So much for the excellent return policy they advertise and I even asked them if I can drop the package off myself at their return center but yet again no response on that matter.

Very poor return service from Nike Online. I have already in the meantime bought another pair of shoes from them which was delivered and thus I really need my refund. It seems like the service is excellent when you buy something from them but as soon as you want to return something, everything falls apart.

Really disappointed.