BAD online service. Order not received

On the 26th of October 2020 I placed an online order at Nike.com. I’ve been waiting and calling and still getting no help. Whenever I ask when will I receive my order, they keep telling me they will check but till this very day I haven’t received my order. This is honestly bad service. I can’t honestly be waiting for 3 weeks+ for a pair of sneakers. I need to know when will my order be delivered to my house