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I ordered my pair of sneakers last week Wednesday (02 April 2025) online. I have called NIKE SA twice, following up on my order. This week, the lady that I spoke to assured me that I will be receiving the tracking information no later than today (11 April 2025). Realizing that no tracking order was sent to me today, I called them again to follow-up and I was advised that a refund will be processed. I told the agent that I do not want a refund; I only want my sneakers, and the agent insisted that a refund will be processed. They offered me a 20% discount voucher, which at this point does not help me with anything. The inconvenience of having to call the same company three times for my product and HAVING TO WAIT 10 DAYS for my REFUND to be paid back to my account! WOW NIKE SA! I am truly perplexed and disappointed.