Nike Online
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Nike Online
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '26 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Philelo N
1 reviews | Active since May 2026
1 Aug 2026, 14:19
Title: Cancelled Order + Faulty Purchase System - Urgent Delivery Needed Before 15 August*
I am extremely disappointed with the service I have received. I placed an order for sneakers online and it was cancelled without clear reason. I immediately tried to place a new order, but the purchase system is not working. I cannot complete checkout at all. This is very urgent because I need the sneakers before 15 August. I called customer service and was told to "wait 24 hours". It has now been over 24 hours and nothing has been resolved. Both the system and my order issue are still unresolved. What makes this even more frustrating is that the estimated delivery date keeps changing the longer the delay goes on. At this rate I will not receive the sneakers in time. I expect: 1. The purchase system to be fixed immediately, OR 2. For someone to manually place the order for me 3. A guarantee of delivery before 15 August Please resolve this urgently. I should not be penalized because of technical issues on your website and cancelled orders.
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Philelo N
1 reviews | Active since May 2026
1 Aug 2026, 14:19
Title: Cancelled Order + Faulty Purchase System - Urgent Delivery Needed Before 15 August*
I am extremely disappointed with the service I have received. I placed an order for sneakers online and it was cancelled without clear reason. I immediately tried to place a new order, but the purchase system is not working. I cannot complete checkout at all. This is very urgent because I need the sneakers before 15 August. I called customer service and was told to "wait 24 hours". It has now been over 24 hours and nothing has been resolved. Both the system and my order issue are still unresolved. What makes this even more frustrating is that the estimated delivery date keeps changing the longer the delay goes on. At this rate I will not receive the sneakers in time. I expect: 1. The purchase system to be fixed immediately, OR 2. For someone to manually place the order for me 3. A guarantee of delivery before 15 August Please resolve this urgently. I should not be penalized because of technical issues on your website and cancelled orders.
0
Replies (0)SH
Shaznay H
1 reviews | Active since Aug 2020
28 Jul 2026, 19:15
Pathetic service
I noticed immediately after placing my order that I’d entered the wrong cell phone number. It was too late to call that day, so I phoned first thing the next morning to get it corrected. I was told the waybill was already printed, but not to worry; they’d make sure the courier used the phone number on my profile instead of the one on the order. A week later, I only found out there was a problem because I checked the tracking myself and saw a delivery attempt had been made that day. Nobody from Nike reached out to tell me. I had to do my own digging, call the courier directly, and find out my parcel was now delayed by a week, simply because the correct contact number was never actually passed along. What’s frustrating is that Nike didn’t even follow up with the courier after I flagged the issue. I was just reassured not to worry, and then missed the delivery anyway because nothing was actually fixed. If I’d been told upfront “we can’t guarantee this will reach the courier, you may want to contact them yourself,” I could have avoided the whole delay. It also raises a bigger question: once an order is handed off to the courier, does the business just wash their hands of it? Surely there should be some ability to follow up with the courier on the customer’s behalf when something goes wrong on the business’s end. Today is 28 July and I’m still waiting for an order that could have been delivered on 23 July.
Helpful (0)
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Shaznay H
1 reviews | Active since Aug 2020
28 Jul 2026, 19:15
Pathetic service
I noticed immediately after placing my order that I’d entered the wrong cell phone number. It was too late to call that day, so I phoned first thing the next morning to get it corrected. I was told the waybill was already printed, but not to worry; they’d make sure the courier used the phone number on my profile instead of the one on the order. A week later, I only found out there was a problem because I checked the tracking myself and saw a delivery attempt had been made that day. Nobody from Nike reached out to tell me. I had to do my own digging, call the courier directly, and find out my parcel was now delayed by a week, simply because the correct contact number was never actually passed along. What’s frustrating is that Nike didn’t even follow up with the courier after I flagged the issue. I was just reassured not to worry, and then missed the delivery anyway because nothing was actually fixed. If I’d been told upfront “we can’t guarantee this will reach the courier, you may want to contact them yourself,” I could have avoided the whole delay. It also raises a bigger question: once an order is handed off to the courier, does the business just wash their hands of it? Surely there should be some ability to follow up with the courier on the customer’s behalf when something goes wrong on the business’s end. Today is 28 July and I’m still waiting for an order that could have been delivered on 23 July.
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Tafadzwa N
1 reviews | Active since May 2026
28 Jul 2026, 12:35
Can you believe I pu...
Can you believe I purchased air Jordan 1 low sneakers but could not get them and will only get my money back after 21 business days just because I don’t have a South African ID … if the store is only for South Africans why are they online?
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Tafadzwa N
1 reviews | Active since May 2026
28 Jul 2026, 12:35
Can you believe I pu...
Can you believe I purchased air Jordan 1 low sneakers but could not get them and will only get my money back after 21 business days just because I don’t have a South African ID … if the store is only for South Africans why are they online?
0
Replies (0)A
Anonymous
1 reviews | Active since Jul 2014
17 Jul 2026, 16:20
Unsatisfied customer with return request.
I am truly disappointed in Nike online. I both sneakers on the 13th of May. Received them on the 19th of May. I fitted the right side of the sneaker and realized the size was small. I put it back in the box and requested a return on the 21st of May. My return request was denied with reason I wore them. After a dispute they sent me pictures showing the bottom of the shoes dirty. I mean I fitted it once and only the right side, but the image shows both pairs dirty. That is how I received the shoes for God sake. I saved a lot of money to just get at least 1 pair for me to be left with a pair I can't even wear cause someone decided to send me shoes that where not cleaned.
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Anonymous
1 reviews | Active since Jul 2014
17 Jul 2026, 16:20
Unsatisfied customer with return request.
I am truly disappointed in Nike online. I both sneakers on the 13th of May. Received them on the 19th of May. I fitted the right side of the sneaker and realized the size was small. I put it back in the box and requested a return on the 21st of May. My return request was denied with reason I wore them. After a dispute they sent me pictures showing the bottom of the shoes dirty. I mean I fitted it once and only the right side, but the image shows both pairs dirty. That is how I received the shoes for God sake. I saved a lot of money to just get at least 1 pair for me to be left with a pair I can't even wear cause someone decided to send me shoes that where not cleaned.
0
Replies (0)KM
KHULI M
1 reviews | Active since Aug 2013
17 Jun 2026, 15:26
ONLINE NIKE SERVICE ****MED ME
Hello. I am not sure if i am the only one who has bought from this website https://www.nike.com/za/ and they received their goods. I purchased 4 pairs of nikes for myself and the kids as a surprise to them for they birthdays. I had purchased online in April 2026 and i was sent the tracking number UDP***CN of which i was told they can not find it when i was trying to locate where are the items. So when i speak to Nike they are telling me they can not see the tracking number which means i have lost out on the sneakers. So the tracking number they gave me its not recognised on their side how is that possible.
Helpful (0)
|Replies (0)KM
KHULI M
1 reviews | Active since Aug 2013
17 Jun 2026, 15:26
ONLINE NIKE SERVICE ****MED ME
Hello. I am not sure if i am the only one who has bought from this website https://www.nike.com/za/ and they received their goods. I purchased 4 pairs of nikes for myself and the kids as a surprise to them for they birthdays. I had purchased online in April 2026 and i was sent the tracking number UDP***CN of which i was told they can not find it when i was trying to locate where are the items. So when i speak to Nike they are telling me they can not see the tracking number which means i have lost out on the sneakers. So the tracking number they gave me its not recognised on their side how is that possible.
0
Replies (0)