Never received my order from nike.com

For the first time I've experienced a really bad service from Nike.com I placed an order on the 14/12/2024 and my estimated date for delivery was for the 25/12/2024 I never received my order I called them they said it is an delayed order I need to wait for an email it's been 3 or more weeks I never received any order they just keep on saying to wait for an email what will be my next step will I receive my order or can you send my money back im ****ed of waiting anymore longer than this week send my order or my feedback regarding what the hold up is 14/12/2025 it will be a month of not having my order. Mxm