LJ
Lorraine J
1 reviews | Active since Oct 2014
01 Apr 2022, 09:35
Poor Service
My parcel with Waybill *** was supposed to be delivered on 31 March. I was home the whole day and there was definitely no attempt made to deliver my parcel. When I tracked it, it shows returned to depot. This is the second month in a row that this has happened. I tried to call 4 times, but are cut off when they try to transfer the call to Cape Town warehouse
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NIGHTWING's replyOfficial
05 Apr 2022, 17:19Good Day Lorraine, firstly our sincere apologies for the delay in the delivery of your Order and also the problems experienced with our telephone lines. Our Cape Town Manager confirmed he was in contact with you and arranged the delivery of your order that same morning. We have also offered to do your next delivery for free as a good will gesture.
We can confirm we have addressed both issues internally and would like to thank you for bringing these incidents to our attention.
We can confirm we have addressed both issues internally and would like to thank you for bringing these incidents to our attention.
NIGHTWING's reply05 Apr 2022, 17:19
Official
Good Day Lorraine, firstly our sincere apologies for the delay in the delivery of your Order and also the problems experienced with our telephone lines. Our Cape Town Manager confirmed he was in contact with you and arranged the delivery of your order that same morning. We have also offered to do your next delivery for free as a good will gesture.
We can confirm we have addressed both issues internally and would like to thank you for bringing these incidents to our attention.
We can confirm we have addressed both issues internally and would like to thank you for bringing these incidents to our attention.