NightGuard Security and The Reid

To Whom It May Concern,

I am writing this message because I am beyond frustrated and disappointed at the lack of order at The Reid Balwin complex with regards to non-adherance to the Body Corporate Rules. Noise complaints in terms of "disturbing noise" and "noise nuisance" are a common occurence in Block 24.

My neighbours (unit 271 directly beneath me) made an incredible amount of noise on Sunday evening 9 February 2020. After knocking on the door at 10:20pm and politely asking them to keep it down, they continued to make a noise well into the night. At the time, I couldn't find the number for security but managed to flag down a security patroller who went over at about 10:45pm. This was pointless as nothing seemed to have come of this. Contrary to when I moved in 1.5 years ago, it was a Saturday morning and I had the Balwin team renovating in my apartment 8:30am, renovations that were approved by the Estate Manager via email and on the Balwin app in adherance to the Body Corporate Rules. A neighbour below me complained as the Balwin contractors were hammering to replace cracked tiles. NightGuard backup arrived at my apartment and 2 males with loaded guns barged though my open front door wanting to find out "what was going on"?This after following all the requisite rules. It is disturbing that after months of poor quality sleep approx 2 times a week the tenants below me do not seem to take the "noise levels" seriously at all and nothing seems to come of their unruly behaviour.

Over the past few weeks I have contacted Geraldine (the Estate Manager) numerous times about week day noise after 10pm. Geraldine explained that a fine would be given to the tenant because a complaint had been made more than 3 times.

Last night (4 July 2020), the music and shouting started at 3pm in the afternoon and went on until 5am this morning. This is beyond me and I had called The Reid security 6 times and they 'security' people over, as well as, called Geraldine at 2am/4am respectively because nothing was being done by the armed reaction unit sent out by NightGuard. It does not give me much hope if a security company cannot even handle unruly noisy tenants, never-mind serious ******** behaviour.

If I had the chance to buy property again, I would not buy in The Reid. The quality of tenants are shocking and the quality of service by NightGuard is even worse. If I could give a zero rating I would.

The police reference number is #675609 after NightGuard called 10111 and spoke to Lungi because they "couldn't handle the matter". A security company that can't handle rude and noisy tenants does not give me much faith in their ability to protect me and my family!!! These people need to be evicted.