Poor communication

I had to message and phone and email numerous times to try get an answer out of Kirsty / Kyle ... at a point they started ignoring my calls... I am a third party company, you dont understand how frustrating it is when you have been promised something to be ready by a specific time for a client and they just dont bother to let you know that it won't be ready at said time of said day . And a second occurrence of being told my job would be delivered on said day to find out it hadn't then when calling being told that it will be the next day at 14.00 ans by 19.00 it has still not been delivered so I personally had to call again to be told they had a problem with their courier ... I dont understand why I had to phone each time for an update ? Surely as a company you should keep your clients in the loop with regards to their jobs .... very poor communication.