Duplicate payment
I purchased some goods from Nifty Gifts on 11th September, but had trouble paying for them through Payfast. I cancelled the first transaction and tried again, this time with success. However, I have now paid twice and neither Nifty Gifts nor Payfast seem to be in the least bit concerned and are most unhelpful about sorting this problem out. I have tried to get my bank to cancel one of the transactions but no luck!
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Replies (2)'s updateReviewer Update
24 Oct 2019, 08:01The matter is being resolved but I am very sad that it took a public complaint before things started to move. Nifty Gifts were not at fault, it was Payfast!
's update24 Oct 2019, 08:01
Reviewer Update
The matter is being resolved but I am very sad that it took a public complaint before things started to move. Nifty Gifts were not at fault, it was Payfast!
Nifty Gifts's replyOfficial
04 Sept 2020, 09:03Hi Eileen, thank you for the feedback. We also appreciate your acknowledgement that it was Payfast who were at fault, rather than us, but we are sincerely sorry for the hassle this caused you. We have since switched payment providers to Peach Payments, so we're no longer with Payfast. I'm happy to see that you've bought from us again since. Thanks again!
Nifty Gifts's reply04 Sept 2020, 09:03
Official
Hi Eileen, thank you for the feedback. We also appreciate your acknowledgement that it was Payfast who were at fault, rather than us, but we are sincerely sorry for the hassle this caused you. We have since switched payment providers to Peach Payments, so we're no longer with Payfast. I'm happy to see that you've bought from us again since. Thanks again!