UNFAIR AND UNREASONABLE DEMAND BY NICTUS FURNITURE

Good day.

This email serves to complain against NICTUS FURNITURE SHOP. my sister bought a lounge suite and paid cash on 3o January 2022 and passed away on 6 February 2022. I got a call from her personal cell phone to deliver the goods. I requested them not to deliver the goods as there owner has passed away. After the funeral I went to NICTUS to request a refund in order to use the R200000 to take of the deceased children. I was told to bring the letter of authority and death certificate, ID etc. By that time we did not get the letter of authority.

In December I went to the shop, I was told the manager from Head Office will be coming on Thursday. To cut the long story short, the attached correspondence of my explanation a d proposal to NICTUS is attached. Reference to the email communication is also in closed.

All what I want is NICTUS to deliver the goods after they agreed not to charge the storage, I said they must sell then they wanted to sell the lounge for a loss I then said they must deliver now they want to take R44 000. Remember while we were in a process of discussing the selling I wanted to weigh the options, my other sister passed away. I was busy with funeral and mourning period they were forcing me to take the expensive offer. After my recover I responded to say they must deliver that's where they wanted to take 45 000. Is it fair for the children of Mrs Phochana. I see NICTUS is not greatful for the. business she gave them and sympathetic to the children of Mrs Phochana. All they want is to gain from the deceased.

Let them deliver the lounge suite as the delivery cost was included .

I am writing this email to request your intervention in thei nterest of the deceased children. More information will be provided as the emails are too much, I am unable to send some

Regards.

Matsela Takalo ***