The owner has a very bad attitude

Booked the place in April 2015 for September 2015 via Safari, paid the deposit and confirmed with Safari about the booking 2 weeks before, Safari confirmed and they told me the balance will be paid when I get there, I drove 535 km from Johannesburg only to get there and the place was occupied, Called Brenda the Owner and she was not apologetic about anything, instead she told me there was nothing he could do, we were left stranded with my friends with no place to sleep, it was late at night and most of the places where booked cause it was long weekend.<br> <br> Brenda has a very bad attitude, you deal with people but you don't have peoples management, you don't know how to talk to people, you are rude and not apologetic,Brenda I believe that you are in the wrong industry and and you must find something else to do, you gave away the place minutes before we arrived because you double booked yourselves, you did not take the opportunity to check with safari and find out if we are still coming or not, You just cancelled us without any confirmation and you refuse to pay the deposit.<br> <br> I am very disappointed with you Brenda, that is not the way to treat people!!!