emotianally drained

Good day

i had a dr's bill handed over in october last year. i want to bring under everyones attention that these guys have a lady by the name of gladts working there who has been harrasing me and my wife and has been rude and does not give the client chance to speak and kept calling me a ********* as the medical aid paid the money into a standard bank account which was closed. i tried to explained that to here but she kept calling me a *********. the acted as a collection agency and not a lawyers firm but treathen me with a section 129 letter. 27 phone calls between ourselves and this does not include emails or sms of which i havce recordings and records.

is a collection agency allowed to harass a client and call them ********** despite me making arrangements to pay the account they advise me to send a whats up to there whats up line which we did. they then phone back to ask for a PROOF OF PAYEMENT which we did. today again gladys ph me and still didnt give me change to say anything even though there offices acknowledge to have recieved the email and whatss upp. i have now opted to settle this account in full as this is has been harrassment early hurs of the morning sometimes between 4-6 tiems daily with sms and or phone calls.

what does the law say about this? i want toi warn consuemrs of this bully tactics as surely this is not allowed. i want people to be aware of this and make sure to bring these collection agencies to book fopr breaking the consumer protection act.