"Agent 9"

I have 2 issues

1.I am very disgusted by conduct and telephone and lack of care for how she speaks to people by “Agent 9” I can see people are frequently complaining about this person working for company and it seems like we all are having the same experience how is that possible?

Please this lady needs to have a sit down with managers and coach and support her on how she can do her job better especially when it come s to dealing with other human beings.

I have previously complained about this agent 9 calling me and harassing me and it said it will be looked in to, No feedback was sent to me to say Hi MR Daniels you know what sorry about what happened we will coach and support this person so to me it means that all you people care about is debit orders and payments( Money Hungry Agents) and one can hear this in the demeanor in which this woman speak to another human being.

Please I do not want to be called by agent 9 ever again as I will not stand for any type down talking and poor attitude towards her customers.

2. How can you company not accept EFT payments and only Debit orders? Do you know its against the law for you to force people in go setting debit order? This is disgusting and I will challenge this because I don’t want to setup a debit order I even sent the POP of my R350,00 arrangement to settle the account but Agent 9 tried to bully me in to telling me its not valid and that I cannot do that what nonsense is that….