Disgusting service

Placed an order for PS4 on the 21st December 2021, for my grandson’s Christmas present, I kept tracking the order. The date kept changing we tried emailing, then sending whattsapp messages, tried calling numerous times not answer and the voicemail box was full so was unable to leave a message. On the 26th the money was reversed back into my bank account. No explanation no email nothing. First and last time I will ever deal with this company. I had a very disappointed 14 year old grandson, who never received a gift from his Gran. Thank goodness I got my money back.