NICCI BOUTIQUE - INFERIOR QUALITY & BAD CUSTOMER SERVICE

Nicci Boutique owners have a pathetic attitude

I sent them a mail re. a pair of imported pants I purchased (their Italian range of clothing is extremely inferior in quality)

They agreed that their seems to be a problem with "stretch"in the fabric etc. as per feedback from several customers (this in a reply email to me)

I returned the pants to their Eastgate store (together with a copy of my email for reference purposes)

They could not find the correlating transaction for my returned purchase as it went through their Bedford Centre store

I was told by Jenny at Eastgate not to worry - the slip will be found & I could then purchase goods to the same value when they have located the transaction slip

On that same day 30 May 2018, I was persuaded by Jenny to purchase as they had a 1 day discount of 15% on all new stock - foolishly I proceeded to buy from them once again

I received a call from Jenny on Tuesday 12 June 2018 to say the owners refuse to reimburse me the original purchase amount, I would only get back R120 from the original R 500 +- that it cost - when I asked why, she said had it been on sale NOW that is what the cost would be !!!!

What the hell does any of that have to do with the price of eggs ???? - the pants ripped due to poor quality fabric/or stitching

I have spent thousands at their stores - they are very expensive, at least 40-70% more expensive than most other up market clothing chain stores.....I assured Jenny that I will NEVER purchase another item of clothing from them again & told her to tell the owner/s to keep the measly R120 of my money they want to give me back (ie. not as cash, but as a credit against a further purchase....the mond boggles...... )

I have noted that they have NEVER responded to any complaint lodged on HELLOPETER , (mine I'm sure will also be ignored)

They are clearly self assured of their clientele loyalty - I will make it my personal mission to tell all my friends about their inferior quality & bad customer service/attitude going forth...... perhaps they will take heed of customer complaints & doing something positive/proactive in future........I doubt it !