Niantic Pokémon Go doesn't refund

On the 8th of March 2021 I accidentally made a purchase of R1499.99, I immediately requested a refund via the proper avenues.

I then received an email response, see below.

"We received your refund request of ZAR 1,499.99 for 14,500 PokéCoins (Pokémon GO), Transaction ID GPA.***, but we can't provide a refund for this purchase because it doesn't meet our policy. We apologize for any inconvenience caused."

I asked for the reason the refund could not be done and have yet to receive a response.

The refund request was done well within 24 hours as per their policy.

And the item I accidentally purchased does NOT even reflect in the App.

I feel cheated by Niantic's behavior.