Bad service

A app**** for Flisp In January 2019 And three weeks back I was advised that my application was approved and was told to contact Ashley or Mathews after 3pm to get the letter. I have been following up and I'm not getting any help from those people. Lebohang is rude and Mathews had been taking my details and not helping with anything. Well cant say the service is something unusual because this is what we receive from our government????